Our privacy policy complies with the new GDPR legislation that begins on 25th May 2018. Our aim is to give you peace of mind and confidence knowing that we will manage your data correctly and explain clearly and in detail how and why we use and collect your data, and your rights.

Optimise Therapies

65 Stirling Street, Alva, FK12 5ED

optimiseoverflow@outlook.com

07466 540239

What information do we need prior to treatment

We need your contact details which include name, address, postcode, email and phone number, we also need your information about your health, lifestyle and age for treatment to go ahead.

Explanation of why we need this information

We need all the information to provide a safe and suitable treatment and to allow us to make tailor-made treatment plans.

To comply with the professional code of conduct and ethics set out by Scottish Massage Therapists Organisation and also for insurance purposes.

We have a lawful basis for processing your personal information, meaning there is a legal reason to ask for your data because of contractual reasons.

You do have the right to not share your personal data with us, but if you do not we are unable to offer you a treatment at Optimise Therapies.

You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (carry out treatment).

How long will we store your data

We must retain records for a period of at least 7 years from the date of your last treatment. In a minor’s case this would be 7 years after their 18th birthday.

We will not share your data

Optimise Therapies will not share information with any other third parties.

Marketing

Would you like to be informed when special offers & business activities of Optimise Therapies. You have the right to withdraw consent at any time via verbal communication, written instruction or email. We would like to keep in contact using the details you have provided. Please tick to give consent.

Email o Text o Phone o Mail o Automated Phone call o

If you feel we are not handling your data correctly, you have the right to complain

If you have any questions relating to this policy or the data we hold for you, please contact us in writing at optimiseoverflow@outlook.com or Optimise Overflow, 65 Stirling Street, Alva, FK12 5ED

Complaints will be acknowledged within 30 days of receiving it. Your concern will be reviewed, appropriate enquiries made and respond without undue delay. If more information is required it will be explained what is needed and why.

If you remain dissatisfied after the final response, you have the right to contact the Information Commissioner’s Office , known as the ICO.

 ICO complaints page: https://ico.org.uk/make-a-complaint/

ICO helpline: 0303 123 1113

ICO postal address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF